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Shipping & Returns
What are your shipping and return policies?
  Shipping Policy:

All orders are shipped through the method and courier you designate and pay for at checkout. We generally ship your products within 24 hours on business days after the order is placed. Generally orders placed by 2 PM CST will ship the same day on regular business days. Orders placed on Friday after 2 PM (CST) may be shipped on the following Monday. In general our business days are Monday through Friday. Back-ordered and out-of stock items will ship within 1-2 business days once they are in stock. Business days are Monday to Friday from 9-5 PM CST and do not include federal holidays or the Friday after Thanksgiving.

Return Policy:

Original sales receipt must accompany returns.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
  • without showing signs of wear or damage in any way
  • within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  • must not be a special order or a custom order
  • policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon inspection. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Marty Ross MD Supplements
1920 E. Riverside Dr. Suite A-120 #505
Austin, TX 78741

800 470-7217
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.